We are a no-nonsense design service that delivers quality craftsmanship to major brands like 3M, Autodesk, and CA, as well as innovative younger companies like BloomReach, ExtraHop, and Usermind.
We believe the traditional agency model is fundamentally broken. Clients don't need dedicated creative agencies anymore—they've developed their own strategy and just need high-quality design to bring it to life, quickly and efficiently.
And that's what Lightboard does.
Our account managers engage our customers and coordinate delivery with our design team.
Our typical customer is a B2B marketing manager at a medium to large company. She and her team need to keep up the pace with content marketing, display ads, and landing pages—and keep the sales team powered with infographics, presentations, case studies, and eBooks.
She has an established brand, and needs help maintaining quality and pushing the brand forward. But she doesn't have enough in-house design resources, and that's why she needs us.
For our customers, we're their go-to service for all things design. They request projects through our web-based system, and our account managers coordinate projects with customers and designers through our Lightboard platform—software written with the express purpose of making account management easier.
Each customer receives a single Account Manager; we assign accounts based on personality and specialization to provide the best match we can. The relationship starts with a discovery call, continues through planning the first quarter of a Membership Contract, and then builds through the execution of the projects. Our business is built around relationships, and customers stay with us for years and hundreds of projects.
"Account Manager" is a broad term and we recognize that. This position covers a lot of ground and you don't have to be great at all of them.
If you have a ton of experience managing design projects and tricky customers–awesome! If your passion is understanding customer's problems and explaining how our product solves them–awesome! If you're a gifted communicator and want to help us share our solution through sales and outreach–awesome (and check out our SDR Post).
We're building an accounts team and need players with skills that complement each other. In your cover letter, tell us how you'll shine.
How it works:
What you need:
How to know if you're a great fit:
Super-duper bonus points:
Lightboard is a young company—we’ve just had our third birthday. We're looking for awesome people to help us figure out how to grow Lightboard over the next five years—and to make it happen.
Our office is in downtown Seattle. We are venture-funded, with veteran agency and startup founders.
Why Lightboard might be a fit for you:
What else? Every team member receives a new Macbook Pro, 4k monitor, and all the fixings. Regular team events, team lunches every Friday, and all the LaCroix you can drink.
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Lightboard is an equal opportunity employer and we are committed to providing a work environment that is free from any form of discrimination.